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Imagine you follow a Bank of America $100 bonus, and after waiting months after months, you are getting the go-around and all kind of excuses about how you are not qualify. Now you have a government site you can file your complaint. Helpwithmybank.gov was created by the Office of the Comptroller of the Currency (OCC).

Here’s a step by step on how to file a complaint:

1. Check to make sure that your financial institution is a National Bank.
2. If so, you may file a complaint by either one of the following methods: Fill out the online OCC Complaint Form (PDF) or Write and mail or fax a letter to the OCC. Learn what to include in your letter.
3. Have questions? Discuss your question or concern with a customer assistance specialist: Call the OCC Customer Assistance Group at 1-800-613-6743.
4. What you can expect from us.

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